https://www.emily-j-zhang.com/contact daily 0.75 2024-11-22 https://www.emily-j-zhang.com/about daily 0.75 2024-11-22 https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/1615087343807-N033JSM4IDR13SZKC950/IMG_9221.JPG About I graduated from the University of California, San Diego with a B.S. in Business Psychology and a minor in Design. Although I started off my career as a designer, I quickly realized that my interests lie in research. I currently work as a UX Researcher II for the University of Pittsburgh Medical Center Health Plan. Some of my strengths lie in my knowledge of and experience with marketing, judgement and decision making, scientific research, and human development to name a few. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/1614373820967-WTH09TJ2L6P55P7J6TX8/IMG_3524+2.jpg About I enjoy traveling, especially solo traveling. My first solo trip was to Japan and South Korea after graduating high school, but since then I have also been to Costa Rica and Italy. Next on my list is Iceland and Australia. https://www.emily-j-zhang.com/home daily 1.0 2024-11-22 https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/1615698649338-7YXQ1JWQ3KCFFNYLZZ8W/IMG_8898+%281%29.jpg New Page https://www.emily-j-zhang.com/404-error daily 0.75 2021-03-27 https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/1616823839725-PXCVMNW5VXHTSNJNQE3W/IMG_7258.JPG 404 error - I couldn’t find what you were looking for! I’ve got plenty of other content that might pique your interest though :) https://www.emily-j-zhang.com/work daily 0.75 2025-03-11 https://www.emily-j-zhang.com/work/mma-personalization monthly 0.5 2025-01-04 https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/a2c4873b-ec42-4621-8fee-98cd365427fb/activity-based+cover.jpg Work - Mobile App Personalization Mobile App Personalization Role: Lead UX Researcher Tools: Miro, Userzoom Timeline: Sept 2024 - Dec 2024, currently ongoing The UPMC Health Plan app is a member-facing mobile app designed specifically for health insurance. Members can log in to access a variety of health insurance information, documents, and wellness resources. Currently at UPMC, there is a company-wide goal to make member experiences more personalized, which is where this project stems from. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/79b4e548-e755-46c2-b1c6-37cdfdc744b7/Screenshot+2025-01-04+122611.png Work - Mobile App Personalization - Make it stand out Analysis of follow-up studies done in Miro https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/e44847be-2ab0-43b1-88f7-7a3b5ed15032/MMA+Activity-based+quant+synthesis.jpg Work - Mobile App Personalization - Make it stand out Analysis of large-scale quantitative studies done in Miro https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/cb6a76da-d6fc-4f14-ab74-d0f27fc137fe/MMA+Activity-based+table.jpg Work - Mobile App Personalization - Make it stand out Master table of trigger events and notifications https://www.emily-j-zhang.com/work/accessibilitypersonas monthly 0.5 2024-11-30 https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/e3c67f05-3107-424e-8776-e0ac7576acdb/Final+cognitive.jpg Work - Accessibility Personas - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/d7239832-d895-4d14-a5fe-ce9e04a8fcf9/Final+Vision.jpg Work - Accessibility Personas - Accessibility personas and interviews Role: Teammate, transitioned to Lead Tools: Miro, Figma Timeline: Jan 2022 - April 2023 (Personal Project) UPMC is a major insurance provider in Western PA serving more than 4 million members, yet there has been little focus on making experiences accessible. As a personal side project, I worked on creating and incorporating accessibility personas into UPMC’s design system as a way to promote accessibility within the company. I started out as a teammate working on this project under another co-worker's lead, but later transitioned to leading the project. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/3849321e-0f86-4d8d-b020-806676a6aef0/Final+Age.jpg Work - Accessibility Personas - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/4561bf17-9e93-4c63-a576-57487775bf5f/Critique.png Work - Accessibility Personas - Make it stand out Our workshop session in Miro https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/1842bffe-dc63-4b79-a1bb-f143336f56c7/Workshop.png Work - Accessibility Personas - Make it stand out Personas during the review workshop stage https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/bdc2424c-a915-48ed-a6f5-2ec2fa96b508/Final+Vision.jpg Work - Accessibility Personas - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/4ad1f05f-a3aa-4d25-990f-10d8be05cfb0/Final+Mobility.jpg Work - Accessibility Personas - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/9f69e090-c779-4a91-9906-506a87135c63/Final+Auditory.jpg Work - Accessibility Personas - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.emily-j-zhang.com/work/membersitehomepageandnavigationredesign monthly 0.5 2024-11-22 https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/0b8759fa-cd29-40a2-90d2-7d6ce67be0e0/top+options.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/845c0659-562b-41f3-9155-9dea960913c0/MS+Home.png Work - Member Site Homepage and Navigation Redesign - Make it stand out New homepage https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/d37a6ea4-e4fa-4f84-bdef-e4452715768f/DIY+home.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Overall homepage created when participants could “drag and drop” information where they wanted it https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/4bb41ef7-838b-4240-9481-00a66a068f86/overall+prioritization+table.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/ab1d4585-eacf-4820-8a44-948e039545f2/impressions.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/2147fb4e-5ee1-40fa-ba10-cdf1672dccb3/grid.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Card format adopted in new designs https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/d0981bde-e636-49c3-a112-09c623d436b5/MS+Home.jpg Work - Member Site Homepage and Navigation Redesign - Member Site Homepage and Navigation Redesign Role: Lead UX Researcher Tools: Miro, UserZoom Timeline: Feb 2023 - Sept 2023 The Member Site is UPMC Health Plan’s member facing health insurance portal. Members can log in to access a variety of health insurance information, documents, and wellness resources. The last time the Member Site’s home page was worked on was over 4 years ago. Due to this long gap in UX evaluation and negative feedback from consumer insight reports, an initiative was started to redesign the entirety of the Member Site, starting with the home page and navigation. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/1d9a5e7d-14b6-498e-b01f-1f94cb828b01/nav+options.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/e7579ae9-fc40-4972-8d18-2353ab5af838/MS+Nav+Care.jpg Work - Member Site Homepage and Navigation Redesign - Make it stand out New navigation with promotional space https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/3d19e66d-0813-4979-aa3b-14e015976d76/open+card+sort+anaysis.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Visual relationship grouping of open card sort results in Miro https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/7f96a487-be87-46cc-bdb8-51cbc73419c4/MHOL+Nav+Insurance.jpg Work - Member Site Homepage and Navigation Redesign - Make it stand out Previous navigation with secondary https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/a55216d9-69a9-4960-bfe4-c047ce7d015e/interim+IA.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/d17e900b-46be-421e-b9d4-069f3988a058/home+options.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/71c4965e-5047-4c81-a90e-4256e91c3cf6/workshop.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Workshop with designers to determine new feature names https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/4035806e-0464-4c47-aba5-6e6750c0c07e/MHOL+Home.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Previous homepage https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/93d847d7-078b-45a2-a717-c66cbc6efe3b/nav+evaluation+analysis.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Navigation evaluation analysis done in Miro https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/2f3c6ff9-ad15-471c-8fa4-9526ed094cc7/MHOL+Nav.jpg Work - Member Site Homepage and Navigation Redesign - Make it stand out Previous navigation https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/2b759134-304c-4c07-acf2-74529be85c46/Timeline.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/2486d1ba-ee21-4a61-92f2-9b82801dbbe4/MS+Nav+Coverage%26Benefits.jpg Work - Member Site Homepage and Navigation Redesign - Make it stand out New navigation with secondary https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/05ebe1b3-6cec-409e-b290-e4e7d43c3178/discovery+analysis.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Analysis of discovery survey and card sort done in Miro https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/1d6598f1-ed7c-4b94-b5c9-5186b290e0c7/competitive+analysis.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Analysis of competitive research done in Miro https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/ed894c76-cdf1-421d-82cb-3da351005ea0/label+testing+analysis.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Feature Label analysis done in Miro https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/07ca963b-256c-4fb9-b310-7da931b5963d/home+evaluation+analysis.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Homepage evaluation analysis done in Miro https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/894b9193-2ba1-4a23-952f-48687b2d2ec5/tree+test+analysis.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Tree test analysis done in Miro https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/0ef352c8-27b8-41c1-9caf-1cd78ff2bfa8/MS+Home.jpg Work - Member Site Homepage and Navigation Redesign - Make it stand out New horizontal navigation menu https://images.squarespace-cdn.com/content/v1/6005f0b9dfad4a364922094e/f8f65d2a-44f4-4070-9f3c-7554187c7d83/closed+card+sort+analysis.png Work - Member Site Homepage and Navigation Redesign - Make it stand out Closed card sort analysis done in Miro